How much is "1"?

Quantity of 1 indicates 1 yard.

All products are sold in 1 yard increments.

What's the coin for?

Answer: We took pictures of some of our products with a dime or quarter placed on them to make a reference of scale when it applies to printed designs.

Answer: You can call or fax us at the numbers found on our Contact Us page. It is important to write down the item number and description of the item for reference. If you receive our voice mail please make sure to leave your contact information and we will return your call promptly. You can also take a look at these Alternative Order forms if you are more comfortable placing your order this way. However you do it, we promise to keep your information private and secure. Please note that our shopping cart is a secrure site providing SSL incryption and is the most safest method of ordering

Alternative Order Forms

If you prefer to use another method for placing your order, via fax, mail or email, here are some options.

» Printable Order Form (102k PDF)

» E-mail Order Form

For Hawaii and Alaska, we reserve the right to charge additional shipping. This has only been neccessary in 1% of orders when the product does not fit in a flat rate box.

What if I have a return?

Answer: Visit our Ordering and Shipping page for details on the policies. But, our return policy is that if within 30 days a product does not stand up to your expectation of quality you are entitled to a full refund of the product. If reason for return is other than defective merchandise, you may be subject to a 15% restocking fee and the cost of shipping. You must contact us for an RMA number for your return. We do not accept packages postage due or COD. Returns are not an option with patterns, books, downloadable media, or washed fabric.

Special and clearance items sales are final.

Is my credit card transaction secure?

Answer: Sewzanne's uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time Sewzanne's asks you for a credit card number for payment or for verification purposes, it will be SSL encrypted.

The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on SewZanne's, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number.

You can also take a look at the Alternative Order forms, to the right of this page and see if you are more comfortable placing your order this way. However you do it, we promise to keep your information private and secure.

Can I order less than full yard increments?

Answer: We currently have a one yard minimum and sell in full yard increments on all fabric orders. We offer very reasonable pricing including promotions and sales in order to remain competitive. We will be offering remnant bundles in the near future which will contain remnants of one yard and less.

Can I combine coupon codes? And use coupon codes with sale items?

Answer: Our E-commerce site is only able to accept one coupon code per order and therefore coupons may not be combined. Some sales will be set up as coupon codes and may not be combined with others and some sales will have "hardcoded" prices which will allow additional discount codes.

Are these fabrics suitable for children's sleepwear?

Answer: We do not offer any products that are treated with flame retardant chemicals. (They tend to wash out.) Nor do we perform flammability tests. Although, for child's safety, a garment can "fit snugly" as outlined in the US Consumer Product Safety Commission's Children's Sleepwear Regulations. - Click to review.

As of this writing, these rules apply to sleepwear sizes 9 months to 14. (Interesting note: Diapers and underwear are not considered "sleepwear", by the standard.)

Should I wash my fabric before sewing?

Answer: Yes, washing before sewing is advisable. We suggest washing fabrics on cold and drying on delicate cycle or air dry.

Am I really your favorite customer?

Answer: Yes, you are definately our most favorite customer of all. But, Please don't tell the others... We don't want anyone's feelings to be hurt. ;o)

What do your customers say about you? How do you rate?

Answer: We're really glad you asked. We're appreciative of all the great feedback we're getting. Here's ALL of the recent feedback from our e-mail questionnaire. ( I promise we didn't pay these people to write such nice things. We just treated them how we would like to be treated. :o)

Overall Customer Rating: Excellent

Please click on "Testimonials" button on the left side of the page for comments.

Do you sell wholesale?

Nope. We don't have a wholesale program setup. Just a retail WAHM, with competitive prices... - THANKS!

Why did you bill my Debit Card/ Paypal twice?

Answer: We wouldn't dare! ;o)... Our merchant system is specifically designed with a double fault system to prevent this from occurring. The Authorization process with debit cards and paypal does differ from the credit card process. When an order is placed on our site the amount is automatically authorized, and a hold is placed on the funds. When we ship an order we convert the authorization to a "sale". Banks cards and Paypal handle this differently than a standard credit card. Sometimes it will appear as if there was a bill, then a credit, then another bill. This happens most commonly when there are changes to an order, or shipping amounts are added or adjusted. The process requires a few days to clear through all the banks involved before you can see the actual finalized charge on your statement. If you see this, please understand, we do not have your money in our bank, there is just a hold on those funds. Bank card authorizations have to release within 4 business days. This is a process that has nothing to do with Sewzanne's Fabrics, it's just the way debit cards/paypal systems work. Credit cards, however, allow for the authorization without holding actual money in your bank. Merchants (and consumers) are at the mercy of the way paypal and debit/bank cards work. Thank you for understanding, and please be assured that we take the handling of your money very seriously and that this process has nothing to do with Sewzanne's.